Terms of Service

1. Services Description

ReachCore provides content amplification consulting, audience growth strategy, community engagement advisory, and analytics services (collectively, the "Services"). Our Services are advisory and strategic in nature — we provide research, planning, playbooks, and consulting to help clients grow their online presence through compliant, organic methods.

ReachCore does not sell, provide, or facilitate the purchase of fake votes, artificial engagement, bots, fake followers, or any form of inauthentic activity on any platform. All strategies and recommendations we provide are designed to comply with applicable platform policies and community guidelines.

2. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding contract in order to use our Services. By using our Services, you represent and warrant that you meet these requirements. If you are accessing the Services on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.

3. Account Registration

To access certain features of our Services, you may be required to register for an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information.
• Keep your account credentials confidential and not share them with third parties.
• Notify us immediately at hello@reachcore.site of any unauthorised use of your account.
• Accept responsibility for all activities that occur under your account.

4. Fees and Payment

4.1 Pricing

Our Service plans and pricing are listed on our website. All prices are in United States Dollars (USD) and exclude applicable taxes unless otherwise stated. We reserve the right to change our pricing at any time with 30 days' notice to existing subscribers.

4.2 Billing

Subscription plans are billed on a monthly or annual basis depending on your chosen plan. Payment is due at the beginning of each billing cycle. We use Stripe as our payment processor. By providing payment information, you authorise ReachCore to charge your payment method for all fees incurred.

4.3 Taxes

You are responsible for all taxes, duties, and levies applicable to your purchase, including VAT where applicable. For clients within the EU, German VAT (Mehrwertsteuer) may apply in accordance with applicable regulations.

4.4 Refunds

Refund requests for subscription fees will be considered on a case-by-case basis. Consulting deliverables (strategy documents, playbooks, reports) that have been delivered are generally non-refundable. If you are unsatisfied with our Services, please contact us at hello@reachcore.site within 14 days of delivery to discuss resolution options.

5. Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at hello@reachcore.site. Cancellation takes effect at the end of your current billing period. You will retain access to the Services until that date. We do not charge cancellation fees.

6. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our Services to violate any applicable local, national, or international law or regulation.
• Use our Services to violate the terms of service or community guidelines of any third-party platform.
• Misrepresent your identity, affiliation, or the nature of your content or business.
• Use our consulting advice to engage in spam, deceptive practices, or coordinated inauthentic behaviour.
• Attempt to gain unauthorised access to any part of our systems or services.
• Resell or sublicense our Services or deliverables without prior written consent.
• Use our Services to harass, defame, or harm any individual or group.

ReachCore reserves the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated this Acceptable Use policy.

7. Intellectual Property

All content on the ReachCore website — including text, graphics, logos, icons, and software — is the property of ReachCore GmbH or its licensors and is protected by applicable intellectual property laws.

Strategy documents, playbooks, reports, and other materials created specifically for you as part of a paid engagement ("Deliverables") are licensed to you for your own business use upon full payment. ReachCore retains the right to use anonymised case data and methodology frameworks for our own business purposes.

8. Confidentiality

Both parties agree to keep confidential any non-public information shared during the course of the engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law. Our confidentiality obligations survive termination of these Terms for a period of three (3) years.

9. Disclaimer of Warranties

10. Limitation of Liability

To the fullest extent permitted by applicable law, ReachCore shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our Services. Our total liability to you for any claim arising from these Terms or the Services shall not exceed the total fees paid by you to ReachCore in the three (3) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless ReachCore GmbH, its directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any third-party rights.

12. Third-Party Services

Our Services may reference or integrate with third-party platforms and tools (such as analytics providers). ReachCore is not responsible for the availability, accuracy, or content of third-party services, and your use of such services is governed by their respective terms and policies.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or a notice on our website. Your continued use of our Services after the effective date of the revised Terms constitutes your acceptance of the changes.

14. Termination

We may suspend or terminate your access to the Services at any time for any reason, including violation of these Terms, with or without notice. Upon termination, your right to use the Services ceases immediately. Sections 7, 9, 10, 11, and 15 survive termination.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Germany, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Göppingen, Baden-Württemberg, Germany.

For EU consumers: nothing in these Terms affects your rights under mandatory consumer protection laws of your country of residence.

16. Contact Information

For any questions, concerns, or notices regarding these Terms, please contact us: